Refund Policy

Last updated: 30 April 2026

This Refund Policy applies to subscriptions to Fabletide ("the Service") and to one-off story credit packs, both sold by Narrative Systems as the seller of record. Payments are processed by PayPal; PayPal’s buyer terms also apply to your purchase.

1. 14-Day Money-Back Guarantee on First Subscription

If you are not satisfied with a paid subscription on the Service, you may request a full refund within 14 days of your first subscription purchase, subject to a fair-use cap.

Fair-use cap: the 14-day money-back guarantee applies if you have generated three (3) stories or fewer on the new subscription during that period. Once you have generated more than three stories on the subscription, the period is considered consumed and the money-back guarantee no longer applies for that billing period.

This cap is in place because each generated story consumes real AI, image, and audio compute that we have already paid for. Three stories is enough to evaluate the Service in good faith. If you generate more, you have received material value from the subscription and we cannot recover the underlying cost.

2. Statutory Cooling-Off Rights (UK and EU Consumers)

If you are a consumer based in the United Kingdom or the European Economic Area, you have a statutory right to cancel a contract for digital services within 14 days under the UK Consumer Rights Act 2015 and the EU Consumer Rights Directive 2011/83/EU. These statutory rights apply independently of, and in addition to, our voluntary money-back guarantee in section 1.

When you start your subscription, you will be asked to confirm that you want immediate access to the Service. By doing so, you agree that performance of the contract begins straight away and you acknowledge that you may lose your statutory right of withdrawal once the service has been fully provided. You retain all mandatory consumer rights of your country of residence; nothing in this policy reduces them.

3. Subscription Renewals

Subscriptions renew automatically at the end of each billing period until cancelled. You may cancel a subscription at any time from the Subscription panel in your parent dashboard, from your PayPal account at paypal.com/myaccount/autopay/, or by emailing us. Cancellations take effect at the end of the current billing period; you continue to have access until then.

Except where required by law or where the 14-day money-back guarantee in section 1 applies, fees for the current billing period are non-refundable. We do not pro-rate refunds for partial billing periods, unused quotas, or unused stories within the period.

4. Story Credit Packs (One-Off Purchases)

Story credit packs purchased one-off are non-refundable once the purchase is complete. Credits do not expire and do not count toward your monthly subscription quota; they remain on your account until used.

If a credit purchase fails to land in your account within 24 hours of payment confirmation, contact us and we will either deliver the credits or refund the purchase.

5. Failed Payments and Lapsed Subscriptions

If a renewal payment fails, PayPal will retry payment per its standard retry policy (typically up to three retries over approximately ten days). During this time your subscription enters a "past due" state and may have reduced access. If all retries fail, your subscription is suspended and your tier reverts to the free Storyteller plan. Any quota and retention limits of the free plan then apply to your existing stories.

6. Exceptions Where We Will Refund

Even outside the 14-day window, we will issue a refund if:

You were charged in error or charged twice for the same period.
The Service was substantially unavailable for an extended period during your subscription and you were unable to use what you paid for.
A bug, defect, or content-policy enforcement on our side prevented you from receiving the value of what you paid for.
Mandatory consumer-protection law in your country of residence requires a refund.

Where a refund is granted under this section, it is processed via PayPal to the original payment method.

7. How to Request a Refund

Email fabletide_support@pointtosource.com from the address on your account, with:

Your account username and email
The PayPal transaction ID or subscription ID, if you have it
A short description of why you are requesting the refund

We aim to respond within five business days. Approved refunds are usually processed by PayPal within a further 3 to 5 business days, depending on your bank or payment provider.

8. Chargebacks

If you have a billing concern, please contact us first. Filing a chargeback through your bank or card issuer without prior contact may delay resolution and can result in suspension or termination of your account, since chargebacks are costly to dispute and can affect our ability to process future payments for other customers.

9. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be flagged in the application or by email and apply only to purchases made after the change takes effect. Continued use of the Service after changes constitutes acceptance of the updated policy for new purchases.

10. Contact

Refund and billing enquiries: fabletide_support@pointtosource.com.